Brahim Sliti
Co-Founder at LeadsFactory | I help Clay GTM engineers get the contacts Clay’s Find People misses.
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March 20, 2025
What I learned about sales from my scooter mechanic
I found a great business lesson at a small scooter shop that now has my loyalty forever.
A few weeks ago, I went to a mechanic with a small problem on my scooter.
He fixed it in five minutes and wouldn't take any money. Yesterday when my scooter had another issue, I passed many other shops to go back to him. Why? When you give something, people want to give back.
The best part? We don't even speak the same language. When he finished with my scooter, he gave me a note in French listing everything he fixed. A small thing? Maybe. But that kind of personal touch is how you turn a €35 job into a customer who keeps coming back.
Two things I learned:
👉 Give first, build trust later. That free fix took him just 5 minutes but won him my trust—and more business.
👉 Making things personal.
No matter what business you're in, what you charge, or who your customers are—you can do this too. Being generous and personal aren't "extra" things. They're the foundation of good, lasting business relationships.
Who has taught you something unexpected about business? A coffee shop worker? A cab driver? A mechanic? Tell me your story!
March 20, 2025
